AI AGENTS IN ACTION
See the agents at work.
These capabilities can work on their own or be combined to automate an end-to-end business process.
LISTEN · VOICE & CUSTOMER EXPERIENCE
Your conversations reveal what your dashboards don’t.
From Camille’s message to the quote, technician brief and customer response.
How it works
Mid-sized business / Enterprise
Customer calls and voice conversations contain information about requests, pain points, objections and satisfaction levels. AI transcribes and analyses these exchanges, identifies key points and generates minutes, summaries or actions as needed.
- VOICE
- TRANSCRIPTION
- ANALYSIS
- ACTION
WRITE · SUPPORT
Requests keep coming. Responses take time.
Find the purchase, check the photo, prepare the solution.
How it works
Small business / Mid-sized business
Emails, forms or chatbots: the same requests occupy teams every day. The agent understands the request, finds the context it needs, prepares or sends the response and hands over to a person when necessary.
- REQUEST
- CONTEXT
- RESPONSE
- HUMAN WHEN NEEDED
WRITE · IT / BUSINESS TOOLS
The information exists. Someone still has to enter it.
Prepare the update without changing other data.
How it works
Mid-sized business / Enterprise
After a request is processed, information still needs to be entered manually into the CRM, ERP or business tool. The agent structures the information and writes directly into authorised fields in the client’s system, following the agreed rules.
- INFORMATION
- CHECK
- WRITE
- CLIENT SYSTEM
SEARCH · KNOWLEDGE
The information is there. Finding it is another matter.
Compare product ranges against the requested stock and lead time.
How it works
Small business / Mid-sized business / Enterprise
Documents, knowledge bases and internal tools scatter the information teams need. The agent searches authorised sources, identifies relevant information and presents it in the context of the request.
- QUESTION
- SOURCES
- SEARCH
- RESPONSE
ANALYSE · DOCUMENTS & DATA
Your data holds answers. They still need to be uncovered.
Compare prices and quantities, then prepare the supplier follow-up.
How it works
Mid-sized business / Enterprise
Documents, images, databases and business data need to be read, cross-referenced and checked before they become useful. The agent analyses authorised sources, extracts relevant information, checks it and delivers the required result.
- SOURCE
- EXTRACTION
- ANALYSIS
- RESULT
SUMMARISE · REPORTING
The reports exist. Preparing them still takes hours.
Reconcile approvals and budget to support decisions.
How it works
Mid-sized business / Enterprise
Tickets, deliverables, data and progress need to be consolidated manually to understand the situation. The agent brings together relevant information and generates the required summary or report in the agreed format.
- DATA
- CONSOLIDATION
- SUMMARY
- REPORTING
CREATE · DIGITAL PRODUCTS
A digital idea should not stay in a backlog.
Create a request portal you can try.
How it works
Small business / Mid-sized business
A website, application or internal tool still requires design, development, testing and deployment. Echoes uses AI and its teams’ expertise to design and develop the product that fits your needs.
- NEED
- DESIGN
- BUILD
- PRODUCT
LET’S TALK
Your next process starts here.
A task to automate, data to explore or a process to optimise? Tell us what you need, and we will build the right AI solution with you.
Tell us about your project →